Last updated: [DATE] · Medarent, Hisar, Haryana
Medarent operates as a technology platform connecting customers with licensed retail pharmacies. Each pharmacy listed on Medarent holds a valid drug license issued under the Drugs and Cosmetics Act, 1940, and the Pharmacy Act, 1948. License numbers for each partner pharmacy are displayed on that pharmacy's store page.
Medarent's own registration details: [Company / entity name] · [CIN / registration number, if applicable] · [Registered address].
Medicines under Schedule H, H1, and X of the Drugs and Cosmetics Rules cannot be sold without a valid prescription from a registered medical practitioner. A licensed pharmacist reviews every uploaded prescription before such an order is confirmed. Orders are not auto-approved — if the prescription is missing, unclear, expired, or does not match the medicines ordered, the pharmacist will reject the order and you will be notified with the reason.
When your cart contains a prescription-required medicine, you'll be asked to upload a clear photo of a valid prescription at checkout. Your order will show a status of "Pharmacist reviewing prescription" until it is approved — this can take a short time and is a manual, human step, not automated.
We collect your name, phone number, delivery address, order history, and — where you upload one — your prescription image, solely to fulfil your medicine orders and provide customer support.
Prescription images are shared only with the licensed pharmacist reviewing your specific order and the fulfilling pharmacy. We do not sell health data to third parties, including advertisers.
You may request deletion of your account data, including uploaded prescriptions, by contacting us via WhatsApp (link in the footer of our homepage).
By placing an order on Medarent, you confirm that all information provided (name, address, prescription details) is accurate and that any prescription uploaded is genuine and belongs to the patient for whom the order is placed.
Medarent and its partner pharmacies reserve the right to refuse or cancel any order where a prescription cannot be verified, appears altered, or does not match the medicines requested.
Delivery timelines (e.g. "10 minutes") are estimates for in-stock, non-prescription items under normal conditions and may vary for prescription orders pending pharmacist review, low stock, or delivery-area conditions.
Due to the nature of pharmaceutical products, medicines cannot be returned once delivered, except in the case of:
If your prescription is rejected by our pharmacist before dispatch, any amount paid online will be refunded in full to your original payment method within [X] business days. Cash-on-delivery orders that are rejected are simply not charged.
For order issues, prescription rejections, or complaints, reach us via WhatsApp at the number listed in our site footer, or email [support email]. We aim to respond within 24 hours.
Emergency medical situations: please call 108 or visit your nearest hospital directly — do not wait on an online order for urgent care.